Auguste Racinet FAQs
Orders and Shipping
Free shipping to the USA, UK, select EU nations and AUS + NZ. Shipping to the rest of the world is based on carrier rates. Check our orders and shipping page for details.
Sent carbon neutral at no extra charge.
Gain peace of mind your money's being kind.
+ Tracking included for all orders, so you can watch your treasure from A to B to your front door.
We work with dozens of suppliers around the globe. These are the average times between placing an order & delivery to your doorstep...
Order Processing: 1-4 days
Shipping To Your Region:
• North America: 2-5 business days
• Europe: 3-5 business days
• Australia + NZ: 3-8 business days
• Rest of the world: 2-4 weeks
Every order tracked: Automatic tracking is included for all orders, so you can watch your treasure from A to B to your front door.
Separate shipments: Items in the same order may arrive in separate packages for safety and quality assurance.
We gladly accept returns and exchanges, because changes of heart are part of life. But we can't pay for return shipping for changes of heart. If we did we'd have to raise our prices, and we're all about artisan treasure at fair prices, fair trade and fair profit.
We also can't offer returns or refunds on discounted treasure.
Learn more about our step-by-step returns process.