Easy-Peasy 1, 2, 3

We Gladly Accept Returns & Exchanges

Open In 7 Days, Return In 15

1. Open Request

⏳ You're welcome to open a return / exchange request within 7 days of delivery. For any items in your order, except discounted / sale items.

⌛️ All returned items must arrive back within 15 days of delivery. In their original condition, with their original packaging included.

We Reply In 24-48hr

2. Wait For Approval

🕰 Please Wait Before Shipping Items Back

We offer thousands of products from dozens of global suppliers. Each has a slightly different return process, and we handle the boring, tricky stuff for you. But we ask you to submit a return request and wait for approval before mailing anything, to avoid confusion and disappointment.

📍 You Need The Right Address First...

When we approve your return, we supply the correct address, so you can mail items back with confidence.

Do's & Don'ts

3. Return Items

PAYMENT METHOD: After we approve your return, you'll be refunded via your original payment method.

ORIGINAL SHIPPING: No refunds for original shipping fees.

RETURN SHIPPING: We only pay return shipping fees for faulty items, incorrect items or goods damaged in transit.

TRACKING: Please send items back with tracking. We don't action returns on items that have not been received.

ON SALE: No returns/exchanges for items bought on sale.

Almost There...

Start Return / Exchange

Clear on all the info above? Before you get started, you will need your order number + the email for the order, too...

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