Open In 7 Days, Return In 15
1. Open Request
⏳ You're welcome to open a return / exchange request within 7 days of delivery. For any items in your order, except discounted / sale items.
⌛️ All returned items must arrive back within 15 days of delivery. In their original condition, with their original packaging included.
We Reply In 24-48hr
2. Wait For Approval
🕰 Please Wait Before Shipping Items Back
We offer thousands of products from dozens of global suppliers. Each has a slightly different return process, and we handle the boring, tricky stuff for you. But we ask you to submit a return request and wait for approval before mailing anything, to avoid confusion and disappointment.
📍 You Need The Right Address First...
When we approve your return, we supply the correct address, so you can mail items back with confidence.
Do's & Don'ts
3. Return Items
PAYMENT METHOD: After we approve your return, you'll be refunded via your original payment method.
ORIGINAL SHIPPING: No refunds for original shipping fees.
RETURN SHIPPING: We only pay return shipping fees for faulty items, incorrect items or goods damaged in transit.
TRACKING: Please send items back with tracking. We don't action returns on items that have not been received.
ON SALE: No returns/exchanges for items bought on sale.
Almost There...
Start Return / Exchange
Clear on all the info above? Before you get started, you will need your order number + the email for the order, too...